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Complaints Mechanism

Bettercoal encourages any individual or organisation to comment on all aspects of our work. 

Throughout 2016-2018, Bettercoal is working with the multi-stakeholder Technical & Advisory Committee and Bettercoal Members to review the Assurance System to ensure that it is fully aligned and strongly supports the Bettercoal system. More details on the scope and timelines for this work can be found here. Until this process is finalised, Bettercoal has put in place a Complaints Mechanism which will be reviewed and updated once the review of the Assurance System is complete.

Comments, complaints and appeals may be submitted in writing to or to:


Fox Court

14 Gray's Inn Road

London, WC1X 8HN

United Kingdom 


Bettercoal Code

The Bettercoal Code sets out the ethical, social and environmental principles and provisions that members of Bettercoal expect organizations producing coal in their supply chain to align with.

Join Bettercoal

By joining Bettercoal, your company will take part in a global effort to make a real, on-the-ground difference for workers, communities, local companies and the environment impacted by coal mining.